Refund policy

120-Night Mattress Sleep Trial

It can take time to adjust to a new mattress. Eligible mattresses, including eligible RV mattresses and mattress toppers, may be considered for a comfort exchange or return after at least 30 nights and within 120 nights of delivery.

To remain eligible, the mattress or topper must be used with an approved mattress protector from the date of delivery and must be free of stains, soiling, and damage. Contact Novus Sleep at NovusSleep@NovusSleep.com for approval and instructions before sending anything back.

An approved comfort exchange has no restocking charge. An approved return for a refund is subject to a 20% restocking charge. Customers are responsible for return shipping unless the item received was incorrect or defective.

Exceptions and Sale Items

Pillows, mattress protectors, adjustable bases, bed frames, and foundations are not covered by the 120-night trial and are not eligible for return or exchange, whether opened or unopened, unless the item received was incorrect or defective. Custom and special-order products, including personalized items, are also not eligible for return. Gift cards are nonreturnable.

A sale price does not remove an otherwise eligible mattress, RV mattress, or mattress topper from the 120-night trial. Other sale items are final sale unless they arrive incorrect or defective.

Exchanges

To request a comfort exchange during the 120-night trial, contact Novus Sleep at NovusSleep@NovusSleep.com. We will confirm eligibility and provide instructions. Do not ship an item back before your request is approved.

Damages and Issues

Please inspect your order when it arrives and contact us at NovusSleep@NovusSleep.com if an item is damaged, defective, or incorrect. We will review the issue. If we sent the wrong item or it arrived damaged, we will cover return shipping and send a replacement at no additional charge.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund is approved. If approved, we will issue it to your original payment method within 10 business days. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since approval, contact NovusSleep@NovusSleep.com.